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Open to remote roles · Cali, Colombia (UTC−5)Open to remote roles · Cali

Santiago Sánchez Correa

Software Engineering Tier 3 Escalation Production Reliability

Building scalable systems and AI-powered solutions. I take the hardest escalations on a global reporting platform, trace them to root cause, and ship the fix with engineering.

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// email me directly santiagosanchezcorrea520@gmail.com
01 / about

Hybrid profile: support × software

I lead technical support for PRMS, the results-reporting platform CGIAR uses to monitor and evaluate research worldwide. My job is the cases nobody else can close: reproducing the bug, reading the logs and the data, finding the root cause and getting it fixed.

I work as the bridge to engineering — functional specs, navigable mockups and Jira tickets that developers can build from — and I ship fixes and features myself with AI-assisted, spec-driven development.

02 / experience

Experience

Alliance of Bioversity International & CIAT (CGIAR) · IBD Unit · Remote / Cali

TODO: start year (Support Analyst) — Presentcurrent

Support Analyst — Lead Support, PRMS

PRMS Reporting Tool

  • Lead technical support for a global monitoring & evaluation platform; own escalations from Tier 1 and Tier 2 through root-cause analysis, bug reproduction and log tracing.
  • Investigate production data with advanced SQL (MySQL 8); tuned a reporting query with ~25 correlated subqueries by pushing filters into CTEs.
  • Write functional specs, navigable HTML mockups and Jira tickets for developer handoff; ship bug fixes and features with AI-assisted, spec-driven development.
  • Built glossary definition versioning (legacy vs. current cycles) with an admin interface; coordinate QA for Theory of Change epics.
  • Own FreshService administration and incident management for the unit; redesigned the CLARISA partner-validation flow (BPMN AS-IS / TO-BE).
TODO: start year (Frontend/QA) — TODO: end year (Frontend/QA)

Frontend Developer · QA Maintainer

  • TODO: frontend features you built — framework, module, impact
  • Maintained QA for releases: test plans, retest tracking and release sign-off.
  • Provided application support while building product knowledge across modules.
TODO: start year (internship) — TODO: end year (internship)

Software Development Intern

  • TODO: what you started on — first project or portfolio you owned
03 / consulting

Consulting & products

Retail · Cali

Granizados Catary

TODO: what you built for Catary (confirm system, scope and stack)

TODO: Catary stack
SaaS · chaovueltas.com

chaovueltas.com

Web product to take paperwork off people's hands, including legally valid e-signature with OTP for Colombia.

TODO: chaovueltas stackE-signatureOTP
Fintech · Solution design

FECCB credit platform

Solution design for an employee-fund platform: online payments, a credit portal and a phased path to mobile.

ArchitecturePayments
04 / toolkit

Toolkit

languages

TypeScript · JavaScript · Python · SQL

backend & data

Node.js · NestJS · MySQL 8 · Query tuning · Power BI

frontend

TODO: Angular / React · HTML · CSS · UI mockups

infra & delivery

Cloudflare Workers · CI/CD · Git

support & ops

Jira · FreshService · Incident management · Log tracing · RCA

ai-driven engineering

Claude Code · Spec-driven development · MCP integrations · n8n

05 / certifications

Certifications

06 / languages

Languages

  • SpanishNative
  • EnglishTODO: English level (e.g. Full professional · C1)
05 / certifications & languages

Certifications & languages

07 / beyond work06 / beyond work

I also run a shaved-ice shop.

Co-founder and manager of Granizados Catary in Cali — pricing, content, a team and a mascot. It keeps me close to real users and real numbers.